Returns

Return & Refund Policy

We want you to absolutely love your purchase!

If you’re not satisfied, we’re here to help.

Our small business offers store credit only. There are no refunds to original payment.

Please email Giadamontauk@gmail.com to start the return process.

Returns

• Items must be returned within 14 days
• To be eligible for a return, items must be unused, in original condition, and have all tags and tickets attached.
• Proof of purchase (receipt or order number) is required.

Non-Returnable Items
The following items cannot be returned:

• Gift cards
• Sale or clearance items
• Customized or personalized products
• Hair accessories and hats
• Paint kits

How Do I Receive My Store Credit?

• Once your return is received and inspected, we’ll email your store  credit.
• Shipping costs are non-refundable (unless the return is due to our error)

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping service.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 5 days with photos so we can resolve the issue quickly.  We inspect all orders and photograph before shipping.

Contact Us
If you have questions about returns or refunds, contact us at giadamontauk@gmail.com. Please save this email address in your address book so it does not go to your spam folder.